Discovery and scoping
Understand the customer’s objectives, workflow, systems, constraints, stakeholders, dependencies, and definition of success.
Technical Implementation · Customer Service · Applied AI
I help customers get complicated technology working.
I combine seven years of high-touch customer operations with hands-on technical experience across requirements, integrations, data, automation, testing, training, troubleshooting, and deployment. I like solving the technical problem, but I love the moment the customer is ready to take it from there.
7 yearsleading high-touch customer operations
5.0 starsGoogle rating reflecting the gallery's customer
service
5–10 hours → secondsafter improving a recurring operational
workflow
How I can help
I work where customers, technology, and business requirements meet.
I’m technically capable, but I’m not pursuing a traditional engineering role. I do my best work understanding what a customer needs, improving the systems around that need, and staying involved until the customer can use the result confidently.
Configuration and integration
Work with APIs, authentication, data, browser tools, automation, and software configuration to connect the required pieces.
Testing and troubleshooting
Reproduce issues, isolate causes, test assumptions, document findings, and communicate clearly while resolving blockers.
Onboarding and enablement
Demonstrate products, train users, set expectations, document processes, and provide clean handoffs.
Technical toolkit
Enough range to understand the system and keep the implementation moving.
My tools span customer delivery, integrations, software, data, and AI. I use that breadth to solve implementation problems, not turn every customer question into a development project.
Implementation
- Requirements discovery
- Product configuration
- Workflow design
- Testing
- Troubleshooting
- Deployment
- Customer training
- Documentation
Integrations and systems
- REST APIs
- JSON and HTTP
- Authentication
- Permissions
- Stripe
- Shopify
- FloDesk
- Playwright
Software and data
- Python
- FastAPI
- JavaScript
- React
- SQL
- PostgreSQL
- SQLite
- Git
AI and analytics
- AI-assisted workflows
- Agentic workflows
- LLM evaluation
- Browser automation
- LightGBM
- scikit-learn
- Dashboards
- Scenario modeling
Selected experience
Improving systems around real customers.
These examples are not here because the technology was interesting. They show how I understand a workflow, connect the necessary systems, remove friction, and stay responsible for what the customer experiences.
Turning fragmented customer data into a usable operation
Collector information was spread across thousands of records and disconnected tools. I learned how the gallery team actually worked, consolidated 3,245 records, connected Shopify and FloDesk, and automated normalization and audience segmentation.
The improved system reduced event invitation preparation from 5–10 hours to seconds while helping prevent duplicate customer outreach.
Making unfamiliar technology easy for gallery visitors
The goal was not simply to build an augmented-reality experience; it had to work naturally for people standing in front of an artwork with a phone. I handled the complete implementation, then tested and demonstrated a no-install QR workflow in the gallery.
Five experiences were deployed across multiple exhibitions, allowing hundreds of collectors to access them without downloading an application.
Repairing the path from purchase to product access
Market Model Pro needed more than a functioning application. Customers had to subscribe, receive the correct account permissions, and reach the product reliably. When the original access model became difficult to manage, I traced the workflow and simplified its roles and signup branches.
The result was a clearer, more reliable subscription-entitlement flow connecting payment, authentication, permissions, and customer access.
Background
An unconventional route with practical advantages.
I went directly from high school into a professional music career and later spent seven years leading customer-facing gallery operations. My technical education has been self-directed and driven by building products, integrations, and workflows that had to work for real users.
That path taught me to communicate clearly, perform under pressure, learn what the work requires, and understand that technical success and customer success are not automatically the same thing.
I clarify the real problem before proposing a solution.
I communicate clearly with technical and nontechnical people.
I investigate unfamiliar systems independently.
I surface blockers instead of allowing surprises.
I document decisions and understandable processes.
I remain responsible through launch and handoff.
What matters to me
Useful work, done honestly and with care.
My core values are faith, love, integrity, and hard work. I want to build things that improve people’s lives and produce meaningful business outcomes.
Faith
Work should serve something larger than ego.
Love
Customers and coworkers are people, not workflow objects.
Integrity
Set honest expectations and never hide implementation risk.
Hard work
Stay responsible until the solution works in real life.
I’d like to help your
customers succeed.
I’m looking for a remote technical implementation, customer onboarding, or SaaS support role where I can combine technical problem-solving, clear communication, and customer ownership.
Contact me